Payment Policy

Ravenstone accepts the following methods of payment: All major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, AfterPay, Affirm, and Klarna. We do not accept cash, checks, money orders or CODs for online purchases. We do accept cash for in-store purchases.

All prices are in US Dollars.

We will make every effort to keep sufficient stock of items listed on our site, although we do occasionally sell out of products. If we are out of stock on an item that you have ordered, we will notify you as soon as possible via email or phone. Any changes will be reflected in your order total, as well as your shipping confirmation.

Shipments to addresses within the state of MA are charged a 6.25% sales tax. All other states will not be charged a sales tax.

Shipping & Returns

Shipping

We take the utmost pride in packing and shipping your orders. All orders are shipped in sustainable packaging with an emphasis on making sure they arrive to you safely, securely and as quickly as possible.

We ship USPS Ground Advantage. Shipping can be upgraded to USPS Priority at checkout. You will get a tracking number via email once your order has shipped.

Our processing time is 1-2 business days, and you can expect to receive your order within 3-5 business days once shipped.

For any questions about shipping, please info@ravenstonegifts.com.

Returns

Returns are accepted within 14 days of delivery for online orders. Items must be returned in original packaging and in original condition. Sale items are ineligible for returns. We will supply you with a pre-paid USPS label and refunds will not include original shipping costs.

To initiate a return, please email us at returns@ravenstonegifts.com and include your name, order number and reason for returning.

Your satisfaction is important to us and we are here for you if you are not completely satisfied with your Ravenstone purchase, so please let us know what we can do to help. Any non-return inquiries can be directed to us at info@ravenstonegifts.com. 

In-store purchases are final sale. We are, however, real human beings and if you have any problems with a purchase, we are here to work with you to make it right. Please email us at info@ravenstonegifts.com.

Product Information

Is your jewelry nickel-free?

Yes. The jewelry we create and the jewelry we curate is all nickel-free.

How should I care for my jewelry?

Our jewelry is designed to withstand normal wear without fading or tarnishing. For longevity, avoid exposure to moisture.

Are your crystals and stones ethically sourced? Are they real?

Yes!

We hand-select every piece we sell from a small number of trusted miners and importers whom we work with face-to-face, and who practice transparent sourcing. The stones we carry are genuine, and they’re curated with love. Learn more about how we source our stones here.

How do I know what crystal to choose?

Use your intuition. We list energetic properties with our crystals and stones based on our own research and personal beliefs and experiences with the energies of these stones. These are not guarantees and should not take the place of professional advice. Read our disclaimers.

Order Information

How do I make changes to an order I've already placed?

Contact us ASAP. Unfortunately, we are not able to make any changes once your order has shipped.

What do I do if I have a problem with my order?

Please contact us ASAP and we will work with you to make it right.